Contact
We help with account, subscription, plant passports, reports, registers, products and app errors.
Contact supportDocuments
Before contacting us about data or your account, please review the app documents.
Common topics
How do I sign in?
Use the Apple sign-in button in the app. PhytoPass does not create a separate password and does not support traditional email/password login.
How do I delete my account?
Open Settings → Documents and account → Delete account in the app. After confirmation, we will remove or anonymize your PhytoPass account data, except for data that must be kept for legal, security or claim-related reasons.
Deleting the account does not cancel the Apple subscription. You can cancel it at https://apps.apple.com/account/subscriptions or in Apple ID settings.
How do I manage my subscription?
Subscriptions are handled by Apple. Use Manage Apple subscriptions or open Apple ID/App Store settings on your device.
A passport or report contains incorrect data
Check the product, batch number, PIORiN number, country of production, date and print settings in the app. Documents are generated from data entered by the user.
I cannot generate point C on a plant passport
Point C uses the product batch number. If there is no batch number, it uses the document number entered during passport generation. If both are empty, the app will show an error and ask for missing data.
What should I include in a support request?
- device model and operating system version,
- app version and whether you use TestFlight/App Store,
- Apple email visible in the app, if available,
- steps leading to the problem,
- screenshot or PDF if the issue concerns a document.
Company details
GrandFlower Sp. z o.o.
Księcia Witolda 49/15, 50-202 Wrocław, Poland
NIP 8982313198 | KRS 0001133179 | REGON 529938314 | Share capital PLN 5,000.00
Polish e-Delivery address: AE:PL-49394-25210-VGVSG-20