Contact
For app operation, account, multiplayer, AI, purchases and complaints, contact us by email.
Contact supportPurchases
Purchases are handled by Apple. In the app, use "Restore Purchases" to restore eligible purchases linked to your Apple ID.
Payment refunds should be requested through Apple/App Store.
Common topics
How do I sign in with Apple?
Open the My Account screen in the app and choose Sign in with Apple. The app does not use a separate StoryRush AI login or password.
How do I delete my account?
In the app, open My Account → Delete Account and confirm the decision. We will delete account data from the StoryRush AI server, including the profile, account saves, multiplayer data linked to the user, energy and account unlocks.
Deleting an account does not cancel an active Apple subscription. You can cancel the subscription in Apple ID settings or the App Store.
How do I restore purchases?
Open My Account or Shop and choose Restore Purchases. Make sure you use the same Apple ID that was used for the purchase.
I cannot join a multiplayer room
Check that you entered the 6-digit room number, that the room has not already started and that you are signed in with Apple. Multiplayer requires an Apple account so the game can be restored from another device.
AI generation of a scene, image or narration takes a long time
Text, image and voice generation requires an internet connection and availability of AI providers. If the issue lasts longer, close the app, open it again and check your connection. If the error returns, contact support.
The narrator or image looks different than expected
AI content is generated dynamically. Tone, style and details may differ between sessions. This is part of how the app works, but please report content that is incorrect, offensive or inconsistent with the world description.
What should I include in a support request?
- device model and iOS/iPadOS version,
- app version if visible in TestFlight or App Store,
- whether you use guest mode or an Apple account,
- steps that led to the issue,
- multiplayer room number if the issue concerns a room,
- a screenshot or short description of the error message.
Company details
GrandFlower Sp. z o.o.
Księcia Witolda 49/15, 50-202 Wrocław, Poland
NIP 8982313198 | KRS 0001133179 | REGON 529938314 | Share capital PLN 5,000.00